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On this page:
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The Lucidity App is available from the Apple Store and Google Play. Tap the icons below to download and search for the Lucidity orange cloud logo.
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It is important to ensure the latest version of the App is always installed to maintain optimum functionality. The App may or may not automatically download the most recent version, dependent on each individual device settings and is not controlled by Lucidity. To check which version is currently installed, view the Build Version in the App Settings. To check if this is the latest version, visit the Apple Store or Google Play and the store will indicate if there is a newer version available. To be added to a Lucidity mailing list to be advised when new versions are releases, contact Lucidity Support. |
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- Keep the App up to date:
- see the Downloading the Lucidity App section above for more details
- Ensure free memory:
- Keep the free memory on the mobile device to at least 25% of that available i.e. if the device has 8GB of storage, ensure that at least 2GB is free
- This allows the device to run all of its apps properly (including Lucidity) and that each has enough storage and prevents the device becoming sluggish and unresponsive
- Ensure forms are completed by users:
- By default, the App keeps a copy of all form records that are allocated to the owner of the device (the logged in user) where the form record status is are either 'Not Started' or 'In Progress'
- This allows the form records to be readily available to the user, even if offline, as these are most likely the forms that the user is working on
- If the user has many forms incomplete (100's of forms for example), the device will be stretched when it tries to store and retain copies of these forms, potentially resulting in slow performance
- Number of form templates and form fields:
- It is recommended to keep the number of forms that are mobile enabled to 100 maximum to avoid complications when utilising the App
- In addition, each mobile enabled form should have a maximum of 100 form fields
- Complications may arise if these recommended limits are exceed
- Best practise is to use Form Groups and the 'Mobile Enabled' feature to ensure that users only have access to the form templates they require on the handset
- Use good hardware:
- While technically any Apple or Android device will run the Lucidity App, this is really only true for Apple hardware
- Some cheaper Android handsets may have difficultly running the Lucidity App
- While its not possible to publish a concise list of supported hardware, in general if the retail price of the device (whether its a phone or a tablet) is less than $400, then there is a good chance that the combination of processor used as well as memory available will mean that the Lucidity App, while it may run, is likely to be sluggish.
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