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From the Forms List screen, it is possible to see which forms are waiting to be synced to the database. In the image below, the device is in airplane mode (note the symbol in top left). The Application for Leave - Star Wars form has been edited offline and is waiting to sync. The * that is shown after the ID 3737 indicates to the user that this form is awaiting sync.
No action is required on the part of the user, but the app must be opened. When the mobile device re-establishes contact with the server, the form will be synced, and the * against the form ID will disappear. If the user logs out before data has been synced, the data will be lost.
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- Keep the App up to date:
- see the Downloading the Lucidity App section above for more details
- Ensure free memory:
- Keep the free memory on the mobile device to at least 25% of that available i.e. if the device has 8GB of storage, ensure that at least 2GB is free
- This allows the device to run all of its apps properly (including Lucidity) and that each has enough storage and prevents the device becoming sluggish and unresponsive
- Ensure forms are completed by users:
- By default, the App keeps a copy of all form records that are allocated to the owner of the device (the logged in user) where the form record status is are either 'Not Started' or 'In Progress'
- This allows the form records to be readily available to the user, even if offline, as these are most likely the forms that the user is working on
- If the user has many forms incomplete (100's of forms for example), the device will be stretched when it tries to store and retain copies of these forms, potentially resulting in slow performance
- Number of form templates and form fields:
- It is recommended to keep the number of forms that are mobile enabled to 100 maximum to avoid complications when utilising the App
- In addition, each mobile enabled form should have a maximum of 100 form fields
- Complications may arise if these recommended limits are exceed
- Best practise is to use Form Groups and the 'Mobile Enabled' feature to ensure that users only have access to the form templates they require on the handset
- Use good hardware:
- While technically any Apple or Android device will run the Lucidity App, this is really only true for Apple hardware
- Some cheaper Android handsets may have difficultly running the Lucidity App
- While its not possible to publish a concise list of supported hardware, in general if the retail price of the device (whether its a phone or a tablet) is less than $400, then there is a good chance that the combination of processor used as well as memory available will mean that the Lucidity App, while it may run, is likely to be sluggish.
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