Page Comparison

• After downloading the APK file, ensure the app it was downloaded from (Browser, MDM, etc) has the “Install Unknown Apps” permission selected in order to install the Lucidity OnSite app

• This setting is found in the devices' settings usually under security

• Once the file has downloaded, press install and the APK file will begin to install onto the device

• The app icon as shown on the left will appear on the home screen. If it does not appear on the home screen, it can be found in the app drawer/ folder

• Enable Bluetooth on the device. This is dependant on the device but this setting can usually be found by scrolling down on the status bar or going into the phone settings

• Once the app is opened, the user will be presented with the screen as shown on the left. Enter the Lucidity login details (not SSO supported) from the organisation to sign into the app

• When successfully signed in, click the gear icon in the top right corner to access the OnSite app configuration settings

• Select the Area that will be associated with the device (this can be added/ configured in the Lucidity OnSite Desktop module) and the unique Access Point Name for the device

• Leave the “Enable Data Pagination”, “Automatically Dim Screen” and “Automatically Signout Workers” buttons off

• At this point turn on the card reader by moving the slider towards the side of the Bluetooth symbol

• A blue light will begin to flash along with a beep sound from the card reader

• Get back into the Lucidity OnSite App and enable the “BT connection” setting (the USB connection will automatically turn off)

• Once this is done, click on “Search”

• Click on the “Start Scanning” button

• During first use, the location permission will need to be granted to the app

• Ensure that the card reader is within 1 meter of the phone

• After a few seconds, the card reader will appear as shown on the left. Click on it and it will return back to the settings screen

• NOTE: other devices may also appear here, the card reader IDs start with “ACR1311U-N2-XXXXXX”

• Once back on the settings screen, the MAC address of the Bluetooth card reader will be shown (redo the previous step if it cannot be seen)

• Click the blue save button to save the settings configured

• After the settings have been saved, the app will return to the home screen 

• The card reader will connect after a few seconds. This can be seen in the top right corner denoted with a green Bluetooth icon symbol

• If there is a red Bluetooth icon symbol, wait a few more seconds or try to reconnect the Bluetooth using the above steps

• Tap on an associated card on the Bluetooth reader to register a sign in

“Invalid” display on screen

1. Ensure that the NFC card is associated with a user in the system in the HR module of Lucidity Software

2. The user base may not have refreshed, tap on the time icon in the blue section of the screen and this will update the user base

“Entry Requirements”

1. The user does not meet the entry requirements of the area, please check the user HR profile and / or company details

2. The user base may not have refreshed, tap on the time icon in the blue section of the screen and this will update the user base

“Tap Failed”

1. The tap failed to read, try again

2. The Bluetooth card reader may be too far from the mobile device

My card won’t register a tap on

1. Ensure that the Bluetooth card reader is connected. This can be done by checking the Bluetooth icon in the top right corner of the app. See “

Bluetooth card reader is not connecting to my phone” for more details

Bluetooth card reader is not connecting to my phone

1. Ensure that Bluetooth is turned on for the device

2. Ensure that all permissions have granted to the app. This can be done by going to Phone Settings >> Applications >> OnSite >> Permissions >> Enable All

3. Ensure that the readers has been configured in the “settings” menu of the Onsite app

4. Ensure that there is a green Bluetooth icon in the top of the Onsite app

5. Restart the application and wait up to 20 seconds to pair

6. Reboot the device

Receiving notifications/calls from other app while OnSite app is running

1. The Lucidity OnSite app will not work when another app is overlaid on top (i.e. when answering a phone call or using quick notifications)

2. Restart the Lucidity OnSite app and wait it up to 20 seconds for the Bluetooth card reader to pair

Bluetooth card reader is not turning on

The Bluetooth card reader may have ran out of charge. Please charge via micro USB cable before re-using

The Lucidity OnSite app keeps crashing

1. The installation may have corrupted, please uninstall the app and attempt to reinstall

2. If this continues to happen, contact support and mention the device, operating system, and OnSite app version to our support email below.