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From the Notifications page, administrators can:
- View all previously sent notifications including content, recipient, date sent and read status
- Generate reports on notifications sent from the system
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Lucidity will generally manage all system notifications, please contact support Lucidity Support for assistance. |
Standard Lucidity Notifications
Standard system notifications are typically established for all modules as part of the implementation process. The standard list of notifications is as follows:
| Module | Availability | Trigger | Recipient |
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| Incident | Standard | Issue has been created | Responsible Manager |
| Incident | Standard | Issue has been created | Close Out Manager |
| Incident | Standard | Issue is awaiting closeout (all actions closed, status = complete) | Close Out Manager |
| Incident | Standard | Issue has been closed | Person creating the issue |
| Incident | Standard | Issue has been rejected at close out | Responsible Manager |
| InForm | Standard | Existing form record is assigned to a new Respondent | Respondent |
| Competency | Standard | On the day, when the training record expires (for each record) | Learner |
| Competency | Standard | 30 days prior to training record expiry date (for each record) | Learner |
| Contractor | Standard | 30 days prior to contractor document expiry date | Contractor Representative |
| Contractor | Optional | 30 days prior to contractor document expiry date | Contractor Manager |
| Contractor | Optional | 1 days prior to contractor document expiry date | Contractor Representative |
| Contractor | Standard | 0 days prior to contractor document expiry date | Contractor Representative |
| Contractor | Standard | Contractor is required to submit document | Contractor Representative |
| Contractor | Standard | Contractor has submitted a required document for approval | Contractor Manager |
| Contractor | Standard | Submitted document has been rejected and requires re-submission | Contractor Representative |
| Actions | Standard | New action is saved | Actionee |
| Actions | Standard | Existing action is assigned to a new Actionee | Actionee |
| Actions | Standard | Action is reopened | Actionee |
| Actions | Standard | Action due in 7 days | Actionee |
| Actions | Standard | Action due tomorrow | Actionee |
| Actions | Standard | Action 1 day overdue | Actionee |
| Actions | Standard | Action 3 days overdue | Actionee |
| Induction | Standard | 30 days prior to course expiry date | Learner |
| Induction | Standard | On day of course expiry | Learner |
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Please note, support requests associated with notifications may incur additional charges. Each query will be evaluated independently and clients made aware of any potential charges prior to any work being completed. |
The below shows an example of how a notification for an action may look:
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