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| Item | Description | A service fee will be charged if.... | Indicative fee may apply |
|---|---|---|---|
| ADFS / External Authentication | ADFS or another similar external authentication scheme has been implemented, and a service request is lodged as a result of that service not operating as expected. | After investigation by Lucidity, a fault is identified at the client end of the service. i.e. the client ADFS server is not correctly configured or is not available. | Hourly rate @ $ 200 ph Typically 2-4 hrs. |
| External Data Source | Another application hosted by the client is being used to automatically provide data to Lucidity via an automated export, API or other automated means, and it is not operating as expected, or data that the client believes to be accessible within Lucidity is not visible. | After investigation by Lucidity, a fault is identified at the client end of the data source i.e. the exported file is not being generated, has the incorrect format, or the data that is identified as absent from Lucidity is also absent from the transmitted data. | Hourly rate @ $ 200 ph Typically 2-4 hrs. |
Restore deleted information | A client has accidentally or otherwise deleted data from within Lucidity, and a request is made to restore the data either from backup or by other means. | In all instances where Lucidity restores data. | Hourly rate @ $ 200 ph Typically 1-2 hrs. |
| E-learning uploads and modifications | Converting Presentation materials to SCORM files, converting videos to appropriate formats or compression of videos. | Lucidity is required to create or edit e-learning materials. | Hourly rate @ $ 200 ph Typically 1-2 hrs. |
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