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FAQs
These FAQs are designed as supplemental documentation to the main user guide. It aims to provide a better understanding and use of Lucidity Access and its linkage with the rest of the Lucidity system.
Please ensure that you have the correct administrative access to perform the required task. The system administrator can assist with this.
A user has forgotten their password. How do I reset it for them?
Users can reset their own passwords by following the instructions on the Creating or Resetting your Password page in the user guide or by accessing the My Details page within Lucidity HR.
Alternatively, administrators can reset password on behalf of users from the User page within Lucidity Asset. Refer to the Add New User section on the Users page of this user guide for more details.
It is worthwhile checking if the account has been locked before progressing. Refer to the Locked Accounts section on the Users page of this user guide for more details.
Why aren't new permissions I have added to a user taking affect?
Changes to account permissions will not take effect until the user has logged out and back in again.