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If you need to create a End users can create or reset their password for your their Lucidity account for the first time, or need to reset your password, please follow these instructions.

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. .In order for end users to complete this task they must:

• be informed of the organisation's Lucidity URL
• have a valid email address in the system.

Please note Lucidity does not control these settings - please contact organisational internal administrators if assistance is required.

The following steps explain how to reset a password:

1. Access the organisation's Lucidity Software login page
   
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2. Click the link "Forgotten password?"
3. You will be asked to enter either yourEnter either:
   1. Lucidity Username , or
   2. Email address

4. Click "Request Password Reset" as shown below:
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5. Lucidity will send you an email with instructions to reset your password.  instructions  
6. Note the Username that is listed in your the email , and then follow click the link to reset your the password.
7. The following screen will be displayed:
   
   
    
8. Enter your a new password in both boxes and click "Change Password".  
9. You will be returned Upon returning to the Login screen (as shown in step 1 above.
   Enter your ) enter Username and the newly created Password to login.