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NOTIFICATIONS
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Lucidity Access: Notifications Overview  |
Each module in Lucidity may have a series of automated notifications that are delivered in response to certain actions within the system. Notifications will be sent from Lucidity to an end users email address based on select criteria, such as when an action is assigned to a user or when a user is assigned the responsible manager role in an Incident and so on. These are typically part of automated system work flows and are useful to ensure end users are notified when they have certain tasks to complete in the system.
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In order to receive email notifications all users must have a valid notification email address in their user profileaccount. Refer to the Users page within this user guide for more details. If issues are experienced in receiving notifications from the system, check the FAQs in the My Emails user guide for more details. |
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| All notifications are "scoped" by default. This means they are only sent in association with records, forms, issues etc which the user has permissions to view. For example, if its desirable to only have a manager receive notifications for Incident issues that are allocated to their business unit, then scoping that manager to only see issues for their business unit will automatically scope the notifications at the same time. This can be managed via the individual user profile account in Lucidity Access. |
View Notifications
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