Page Comparison

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1. The User account has not been created

   1. In Lucidity HR, search for the user

   2. If the user exists, move to solutions 2-4

   3. If there is no user found, create a new account with all the relevant information (refer to the Create People section in the People page of the Lucidity HR user guide.)

   4. Advise the user of their log in details
      
      

2. The User account has not been given the correct permissions
   1. Users need to be allocated the relevant permissions for the module they are attempting to access. 
   2. Refer to the Assigning Roles and Defining User Scoping
      page in this user guide for more information
      
      
3. There is a duplicate account in the system
   1. In Lucidity HR, search for the user
   2. If two existing profiles accounts are found, refer to the Merge People section in the People page in the Lucidity HR user guide
   3. Once complete, advise the user of the log in details for the correct account
      
      
4. Incorrect log in details are being used
   1. In Lucidity Access, search for the user
   2. Click 'Edit' to check the user log in details in (username and password) are correct
   3. Make the necessary changes and save

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