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Should you continue to experience any issues with the Lucidity App please contact your site Administrator.
My forms and incidents aren't saving when I use the Lucidity App, why is this?
There are two things which must happen in order to ensure the data on the app is saved correctly:
- Once a form is completed, ALWAYS either click the save button and/or return to the app dashboard which auto saves the form. A 'record has been saved' message will appear. This works regardless of whether or not the device is online.
- Once the form is saved, if the device is offline or dodgy reception is suspected DO NOT close the app or log out until the device is back online. The app can be left running in the background (ie - minimise the screen) and the device can be used as normal, just don't close the Lucidity App. The SAVED form (only if saved) will sync back to the server the first opportunity it has when it's back online.
It is common for users to frequenty close all running apps on their device with a simple swipe, without realisng the Lucidity App is closing and any data that hasn't synced to the server will be lost.