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- Once a form or incident is completed, ALWAYS either click the save button and/or return to the app dashboard which auto saves the data. A 'record has been saved' message will appear. This works regardless of whether or not the device is online.
- Once the data is saved, if the device is offline or dodgy inconsistent reception is suspected DO NOT close log out of the app or log out until the device is back online. The app can be left running in the background (ie - minimise the screen) and the device can be used as normal, just don't close the Lucidity App. The SAVED data (only if saved) will sync back to the server the first opportunity it has when it's back online.
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