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APP FAQs
When I try to use the camera with the Lucidity App, I see an error regarding Camera Permissions. How do I resolve this?
The first time the camera application is used within the App, an error message may appear for Android users. Refer to the Camera Permissions section on the App Shared Features page within this user guide for information.
I'm having trouble with my Lucidity App, what can I do?
There is a few things you can do should you experience issues:
- Logging out and logging back in
- Refreshing your Lucidity App - select the 'Spinner' icon on the dashboard page
- Deleting / Reinstalling the Lucidity App
Should you continue to experience any issues with the Lucidity App please contact your site Administrator.
My forms and incidents aren't saving when I use the Lucidity App, why is this?
There are two things which must happen in order to ensure the data on the app is saved correctly:
- Once a form or incident is completed, ALWAYS either click the save button and/or return to the app dashboard which auto saves the data. A 'record has been saved' message will appear. This works regardless of whether or not the device is online.
- Once the data is saved, if the device is offline or inconsistent reception is suspected DO NOT log out of the app until the device is back online. The SAVED data (only if saved) will sync back to the server the first opportunity it has when it's back online.
It is common for users to frequenty close all running apps on their device with a simple swipe, without realisng the Lucidity App is closing and any data that hasn't synced to the server will be lost.