...
| Panel | ||||
|---|---|---|---|---|
| ||||
On this page:
|
APP FAQs
When I try to use the camera with the Lucidity App, I see
an errora message regarding Camera Permissions. How do I resolve this?
The first time the camera application is used within the App, an error a message may appear for Android users. Refer to the Camera Permissions section on the App Shared FeaturesActions and Photos page within this user guide for information.
...
- Logging out and logging back in
- Refreshing your Lucidity App - select the 'Spinner' icon on the dashboard pageEnsure that the latest version of the Lucidity App is installed
- Deleting / Reinstalling the Lucidity App
...
There are two things which must happen in order to ensure the data on the app is saved correctly:
- Once Once a form or incident is completed, ALWAYS either click the save button and/or return to the app dashboard which auto saves the data. A 'record has been saved' message will appear. This works regardless of whether or not the device is online.
- Once the data is saved, if the device is offline or inconsistent reception is suspected DO NOT log out of the app until the device is back online. The SAVED data (only if saved) will sync back to the server the first opportunity it has when it's back online.
...