If you need to create a End users can create or reset their password for your their Lucidity account for the first time, or need to reset your password, please follow these instructions.
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. In order for end users to complete this task they must have a valid email address in Lucidity.
Follow these steps to reset a password:
Access the organisation's Lucidity Software login page
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Click the link "Forgotten password?"
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Enter either:
Lucidity Username
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or
Email address
Click "Request Password Reset"
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Lucidity will send
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an email with
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instructions
Note the Username that is listed in
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the email
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and
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click the link to reset
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the password
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The following screen will be displayed:
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Enter
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a new password in both boxes and click "Change Password".
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Upon returning to the Login screen (as shown in step 1 above
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) enter Username and the newly created Password to login.
| Warningnote | |
|---|---|
| title | Note: Lucidity Software enforces Strong Password requirements Given the sensitive nature of information contained in the Lucidity Software system, we maintain the following password requirements If you do not receive an email please contact your local administrator within your organisation.
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| Info | |