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End users can create or reset their password for their Lucidity account. In order for end users to complete this task they must have a valid email address in Lucidity.
Follow these steps to reset a password:
Access the organisation's Lucidity Software login page
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Click the link "Forgotten password?"
Enter either:
Lucidity Username or
Email address
Click "Request Password Reset"
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Lucidity will send an email with instructions
Note the Username that is listed in the email and click the link to reset the password
The following screen will be displayed:
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Enter a new password in both boxes and click "Change Password".
Upon returning to the Login screen (as shown in step 1 above) enter Username and the newly created Password to login.
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Note: Lucidity Software enforces Strong Password requirements Given the sensitive nature of information contained in the Lucidity Software system, we maintain the following password requirements
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