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In this Page:

Table of Contents

Related Pages:

Child pages (Children Display)
pageIncident User Guide

ADD NEW COMPLAINT

Tip

Video: Add New Complaint

Definitions of Fields - Complaint

Received By

Select the name of the person who received the complaint

Complaint Significance

Select the significance of the complaint

For example: low, medium, high

Complaint Source

Select the source of the complaint

For example: client, customer, internal

Time Reported

Use the time selector tool or enter the time the complaint was made

Complaint Receive Type

Select how the complaint was received

For example: email, phone, verbal

Brief Summary

Enter a brief summary of the complaint. Full details can be entered in the log of complaints

Client Name

Enter the client's name

Complainant Name

Enter the complainant's name

Address Details

Enter the complainant's address

Contact Details

Enter the complainants contact details (up to 2 sources)

Log of Complaints

Used to track any notes relating to the complaint

  1. Click 'Add'

  2. Use the date selector tool or enter the date the Log was entered (defaults to date entered)

  3. Enter the file note

  4. Click 'Save and New' to add another note or 'Save' to return