If you need to create a password for your Lucidity account for the first time, or need to reset your password, please follow these instructions.
- Go to your organisation's Lucidity Software login page. If you're not sure what the web url for that is, check your email. You should have been sent a welcome email after being added by your organisation's Lucidity Administrator. It will contain the url and details you'll require to log in for the first time.
You will see a login screen similar to the following:
- Click the link "Forgotten password?"
- You will be asked to enter either your:
- Username, or
- Email address
Click "Request Password Reset" as shown below:
- Lucidity will send you an email with instructions to reset your password.
- Note the Username that is listed in your email, and then follow the link to reset your password.
The following screen will be displayed:
- Enter your new password in both boxes and click "Change Password".
- You will be returned to the Login screen as shown in step 1 above.
Enter your Username and newly created Password to login.
Note: Lucidity Software enforces Strong Password requirements
Given the sensitive nature of information contained in the Lucidity Software system, we maintain the following password requirements
- Minimum 8 characters
- at least 1 uppercase character (A-Z)
- at least 1 lowercase character (a-z)
- at least 1 digit (0-9)
- at least 1 special character
- password cannot be the same as the username
- cannot reuse any old password
If you do not receive an email please contact your local administrator within your organisation.