If you need to create a End users can create or reset their password for your their Lucidity account for the first time, or need to reset your password, please follow these instructions.
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. In order for end users to complete this task they must have a valid email address in Lucidity.
Follow these steps to reset a password:
Access the organisation's Lucidity Software login page
Click the link "Forgotten
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password?"
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Enter either:
Lucidity Username
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or
Email address
Click
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"Request Password Reset
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"
Lucidity will send an email with instructions
Note the Username that is listed in
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the email
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and
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click the link to reset
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the password
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The following screen will be displayed:
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Enter
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a new password in both boxes and click
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"Change Password".
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Upon returning to the Login screen (as shown in step 1 above
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) enter Username and the newly created Password to login.
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If you do not receive an email please contact the administrator of your system |
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| Note |
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Note: Lucidity Software enforces Strong Password requirements Given the sensitive nature of information contained in the Lucidity Software system, we maintain the following password requirements
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