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This is not a definitive list and each organisation may change the workflow to suit individual needs. Where relevant, links to user guide instructions have been included:
Step | Who / Responsible party | Module | Task | Responsible Party | Additional Notes | Notes | User Guide / Document Links | Video Tutorials |
---|---|---|---|---|---|---|---|---|
1 | Email sent to contractor representative | Company Contractor Manager | To include link to Induction self-registration page and applicable instructions A template can be found in the Lucidity Contractor Onboarding Comms Pack | |||||
2 | Complete self-registration | Contractor Representative | It is recommended the profile created references the company name rather than the individual contractor representatives name. This way, the same profile can be reused by the company if the contractor representative changes. | |||||
3 | Convert and approve the contractor representative and assign access roles (permissions) to contractor representative | Contractor Manager | Ensure all contractor reps are scoped for EVERY MODULE to ensure they can only view their company details, records, employees and documents and don't have access to other company details. | |||||
4 | Send welcome email / link to Intranet Contractor Portal | Contractor Manager | A template can be found in the Lucidity Contractor Onboarding Comms Pack | |||||
5 | Read instructions in Contractor Portal and follow steps/ links | Contractor Representative | These should be clear and easy to follow and updated as appropriate Examples can be seen in the Lucidity Demo site. Please contact Lucidity Support if access has not been previously provided (for existing clients only) | |||||
6 | Arrange for completion of inductions via self-registration of contractor employees | Contractor Representative | Completions should be validated and any incomplete followed up on a regular basis. Scheduled reports are recommended by utilising the My Email feature (include link to instructions in the Contractor Portal) | |||||
7 | Convert contractor employees | Contractor Representative | Ensure all induction requirements are completed first | |||||
8 | Assign training roles | Contractor Representative | If default roles are allocated and no additional roles required, this step can be skipped | |||||
9 | Upload capabilities (licences, tickets etc) for contractor employees | Contractor Representative | Follow up on any outstanding needs | |||||
10 | Upload required company documents | Contractor Representative | Dependent on privileges, the contractor representative may be able to upload additional documents on top of those deemed required | |||||
11 | Validate company documents | Contractor Manager | If incorrect, these can be returned and corrections requested | |||||
12 | Archive contractor employees | Contractor Representative | Should be completed in a timely manner whenever a contractor employee leaves or is no longer required to work for the hiring organisation | |||||
13 | Contractor Manager | Should be completed in a timely manner whenever a contracting company will no longer be hired by the organisationN/A | Communication provided to Contractor Rep with instructions on how to self-register and complete training | Include help numbers and help documentation | Doc link - Contractor Onboarding template Admin to send to CR | N/A | ||
2 | Company Contractor Manager | Contractor | Ensure Company details are up to date. Add contractor classification | |||||
3 | Contractor Rep | Induction | Self-register and complete all required induction training | Contractor Rep may not have eLearning requirements but needs to complete so as to guide their people through the process | ||||
4 | Company Contractor Manager | Induction | Track induction completion and follow up if not completed | |||||
5 | Company Contractor Manager | Induction | Convert and approve Contractor Rep | Can only be done when all inductions completed | ||||
6 | Company Contractor Manager | Access | Assign Access roles / apply scoping | All applicable Contractor Rep roles (Competency, Contractor, Induction, Intranet, HR) | ||||
7 | Company Contractor Manager | HR | Apply any additional required info to HR (job title, manager etc) | May not be a required step | ||||
8 | Company Contractor Manager | Contractor | Add Contractor Rep details to Contractor company profile | |||||
9 | Company Contractor Manager | N/A | Email Contractor Rep log in details with link to Contractor Portal (Intranet) | PDF etc. will need to be used if no Intranet module | Doc link - Contractor Onboarding template Admin to send to CR | N/A | ||
10 | Contractor Rep | Intranet | Log in, review instructions | N/A | N/A | |||
11 | Contractor Rep | Contractor Manager | Upload Contractor Documents | |||||
12 | Company Contractor Manager | Contractor | Validate Contractor Documents | |||||
13 | Contractor Rep | N/A | Advise sub-contractors of requirements | Doc Link - Contractor onboarding template CR to send to staff | N/A | |||
14 | Subcontractor | Induction | Self-register and complete all required induction training | |||||
15 | Contractor Rep | Induction | Track induction completion and follow up if not completed | |||||
16 | Contractor Rep | Induction | Approve and convert each subcontractor | |||||
17 | Contractor Rep | Competency | Upload training qualifications for each subcontractor | |||||
18 | Company Contractor Manager | Competency | Validate training qualifications | Optional admin task | ||||
19 | Company System Admin | N/A | Print OnSite access card | Can be done prior to Competency steps | N/A | |||
20 | Company System Admin | HR | Link card to HR user profile with card reader | N/A | ||||
21 | Company System Admin / Contractor Manager | N/A | Distribute cards to each subcontractor | Could be via contractor rep, as sub-contractor arrives on site etc | N/A | N/A | ||
22 | Subcontractor | N/A | Taps on and commences work | |||||
23 | Company Contractor Manager | OnSite | Review logs and manually sign out contractors who may have forgotten | |||||
24 | Contractor Rep | HR / Contractor | Update sub-contractors as required (HR details, archive etc.) | Access via shortcut from Contractor > employees | N/A | |||
25 | Contractor Rep | Competency | Manage all expiries of training documents for all staff (upload new copies) Ensure all inductions are completed prior to expiry | N/A | ||||
26 | Subcontractor | Competency | Complete inductions for new facilities attending + redo any expired training | N/A | ||||
27 | Contractor Rep | Contractor | Manage all expiries of company documents (upload new copies) | Notification workflow | N/A | |||
28 | Company Contractor Manager | HR / Contractor | Archive Contractor Rep and Company | N/A |