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This is not a definitive list and each organisation may change the workflow to suit individual needs. Where relevant, links to user guide instructions have been included:

Step

Who / Responsible party

Module

Task

Responsible Party

Additional Notes

Notes

User Guide / Document Links

Video Tutorials

1

Email sent to contractor representative

Company Contractor Manager

To include link to Induction self-registration page and applicable instructions

A template can be found in the Lucidity Contractor Onboarding Comms Pack

2

Complete self-registration

Contractor Representative

It is recommended the profile created references the company name rather than the individual contractor representatives name. This way, the same profile can be reused by the company if the contractor representative changes.

3

Convert and approve the contractor representative and assign access roles (permissions) to contractor representative

Contractor Manager

Ensure all contractor reps are scoped for EVERY MODULE to ensure they can only view their company details, records, employees and documents and don't have access to other company details. 

4

Send welcome email / link to Intranet Contractor Portal

Contractor Manager

A template can be found in the Lucidity Contractor Onboarding Comms Pack

5

Read instructions in Contractor Portal and follow steps/ links

Contractor Representative

These should be clear and easy to follow and updated as appropriate

Examples can be seen in the Lucidity Demo site. Please contact Lucidity Support if access has not been previously provided (for existing clients only)

6

Arrange for completion of inductions via self-registration of contractor employees

Contractor Representative

Completions should be validated and any incomplete followed up on a regular basis. Scheduled reports are recommended by utilising the My Email feature (include link to instructions in the Contractor Portal)

7

Convert contractor employees

Contractor Representative

Ensure all induction requirements are completed first

8

Assign training roles

Contractor Representative

If default roles are allocated and no additional roles required, this step can be skipped

9

Upload capabilities (licences, tickets etc) for contractor employees

Contractor Representative

Follow up on any outstanding needs

10

Upload required company documents

Contractor Representative

Dependent on privileges, the contractor representative may be able to upload additional documents on top of those deemed required

11

Validate company documents

Contractor Manager

If incorrect, these can be returned and corrections requested

12

Archive contractor employees

Contractor Representative

Should be completed in a timely manner whenever a contractor employee leaves or is no longer required to work for the hiring organisation 

13

Archive contractor representative and archive company

Contractor Manager

Should be completed in a timely manner whenever a contracting company will no longer be hired by the organisationN/A

Communication provided to Contractor Rep with instructions on how to self-register and complete training

Include help numbers and help documentation

Doc link - Contractor Onboarding template Admin to send to CR

N/A

2

Company Contractor Manager

Contractor

Ensure Company details are up to date. Add contractor classification

Edit Contractor

Manage Contractors

3

Contractor Rep

Induction

Self-register and complete all required induction training

Contractor Rep may not have eLearning requirements but needs to complete so as to guide their people through the process

Self Registration and End User Guide

Self Registration Full Video Guide

4

Company Contractor Manager

Induction

Track induction completion and follow up if not completed

Scheduled reports may be useful

Induction Records

Induction Records

5

Company Contractor Manager

Induction

Convert and approve Contractor Rep

Can only be done when all inductions completed

Convert Users

Convert Users

6

Company Contractor Manager

Access

Assign Access roles / apply scoping

All applicable Contractor Rep roles (Competency, Contractor, Induction, Intranet, HR)

Assign Roles and Define user Scoping

Assign Access Roles Define User Scoping

7

Company Contractor Manager

HR

Apply any additional required info to HR (job title, manager etc)

May not be a required step

Edit People

Manage Users

8

Company Contractor Manager

Contractor

Add Contractor Rep details to Contractor company profile

Edit Contractor

Manage Contractors

9

Company Contractor Manager

N/A

Email Contractor Rep log in details with link to Contractor Portal (Intranet)

PDF etc. will need to be used if no Intranet module

Doc link - Contractor Onboarding template Admin to send to CR

N/A

10

Contractor Rep

Intranet

Log in, review instructions

N/A

N/A

11

Contractor Rep

Contractor Manager

Upload Contractor Documents

Contractor Classification and Self-Service

Contractor Self Service for Contractors

12

Company Contractor Manager

Contractor

Validate Contractor Documents

Contractor Classification and Self-Service

Contractor Self Service for Admins

13

Contractor Rep

N/A

Advise sub-contractors of requirements

Doc Link - Contractor onboarding template CR to send to staff

N/A

14

Subcontractor

Induction

Self-register and complete all required induction training

Self Registration and End User Guide

Self Registration Full Video Guide

15

Contractor Rep

Induction

Track induction completion and follow up if not completed

Scheduled reports may be useful

Induction Records

Induction Records

16

Contractor Rep

Induction

Approve and convert each subcontractor

Convert Users

Convert Users

17

Contractor Rep

Competency

Upload training qualifications for each subcontractor

Competency Records

Add Record

18

Company Contractor Manager

Competency

Validate training qualifications

Optional admin task

Competency Records

Edit Record

19

Company System Admin

N/A

Print OnSite access card

Can be done prior to Competency steps

Print Cards

N/A

20

Company System Admin

HR

Link card to HR user profile with card reader

Register Card with Lucidity

N/A

21

Company System Admin / Contractor Manager

N/A

Distribute cards to each subcontractor

Could be via contractor rep, as sub-contractor arrives on site etc

N/A

N/A

22

Subcontractor

N/A

Taps on and commences work

Tapping On and Off

Tap on - Tap off

23

Company Contractor Manager

OnSite

Review logs and manually sign out contractors who may have forgotten

OnSite Logs

Manually tap out user

24

Contractor Rep

HR / Contractor

Update sub-contractors as required (HR details, archive etc.)

Access via shortcut from Contractor > employees

Edit and Archive People

N/A

25

Contractor Rep

Competency

Manage all expiries of training documents for all staff (upload new copies)

Ensure all inductions are completed prior to expiry

Scheduled reports may be useful

Competency Records

N/A

26

Subcontractor

Competency

Complete inductions for new facilities attending + redo any expired training

My Training

N/A

27

Contractor Rep

Contractor

Manage all expiries of company documents (upload new copies)

Notification workflow

Contractor Classification and Self-Service

N/A

28

Company Contractor Manager

HR / Contractor

Archive Contractor Rep and Company

Archive Company

N/A