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HR FAQs

Owned by Former user (Deleted)
Last updated: Jan 23, 2023
2 min read

FAQs

These FAQs are designed as supplemental documentation to the main user guide. It aims to provide a better understanding and use of Lucidity HR and its linkage with the rest of the Lucidity system.

Please ensure that you have the correct administrative access to perform the required task. The system administrator can assist with this.

Why can't I find a user who I think should be in the system?

  1. This user may be archived. They will need to be unarchived in order to access their records.

    1. In Lucidity HR, click ‘Archived People’ and use filters to search for the user

    2. Once the user is located, click actions on the far right and ‘Unarchive’

  2. The user may only have a profile in Lucidity Induction

    1. Search for the user in the User page in Lucidity Induction (check both users and converted users)

    2. If the user has not been converted, refer to the instruction in the Convert User section in the Users page in the Lucidity Induction user guide

A user has duplicate accounts. How do I remove one account without losing any records?

  1. User accounts can be merged. Refer to the People page in the Lucidity HR user guide for more details on how to perform this task.

 

To avoid future duplicate accounts, when creating new accounts in Lucidity HR, take note of the pop-up that appears if a user already exists with a similar name. This can be used to check if this user already has a profile in the system.