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Incident FAQs

Owned by Former user (Deleted)
Last updated: Aug 06, 2024 by Richie Rowe
5 min read

FAQs

These FAQs are designed as supplemental documentation to the main user guide. It aims to provide a better understanding and use of Lucidity Incident and its linked applications such as Lucidity HR and Lucidity Access.

Please ensure that you have the correct administrative access to perform the required task. The system administrator can assist with this.

A hazard has been incorrectly entered as an incident report. How can I change this?

There is no way to change an existing issue to a different issue type. A new issue will need to be raised and the incorrect issue deleted. 

It is recommended screen shots or reports of the incorrect issue are gathered prior to deletion so all information is transferred correctly.

How can I quickly locate the Issues I need to approve as a Responsible Manager?

From the issues register (List Issues page), use filters to only view issues with a status of 'Draft.' Additional filters can be applied to only view those issues relevant to a particular business division etc.

Refer to the My Filters user guide for more information.

How can I access the workflow to approve or closeout an Issue?

There are 3 ways to access the workflow screen:

  1. The easiest is from the Issues Register, click the 'Actions' button to the far-right of the relevant Issue and select 'Workflow'

  2. Once an Issue is opened, select 'Workflow' from the menu on the left-hand side

  3. Once the Issue is opened, select the 'Workflow' button within the manage screen

Refer to the Issues Workflows section on the Incident Introduction page in this user guide for more information.

Why did the selected contributing factor in the casual analysis not result in a corresponding action automatically?

Contributing factors are set as either a root cause or as a finding in the Settings menu by system administrators.

Actions are only created for root causes. If the selected contributing factor is a finding, this will not result in an action being created automatically.

Actions can be created as a stand-alone action but will not be linked to the contributing factor.

Refer to the Causal Analysis section on the Settings page in this user guide for more information.

 

How can I easily locate issues that have been set to 'No Further Actions Required?'

If an Issue has the option of 'no further actions required' selected in the report, it will be automatically set to closed and no further management is required. These are easily distinguishable as they won't have the 'Manage' option from the issues register.

How can I ensure particular issues are kept confidential and can only be viewed by select people? 

In order for select issues to remain completely confidential, select incident categories can be hidden from view from most end users. For this to be enabled, several steps need to occur:

  1. Contact Lucidity Support to enable a feature called 'Incident Process Permissions.' This features means a new privilege will appear in the Incident Access roles list called 'Process Manager'

  2. Create a new Access role that includes this privilege only and assign it to

  3.  

    • Anyone that will be the responsible manager for these issues

    • Anyone that will be the close out manager for these issues

    • Anyone else that needs to view these issues

    • The above people will also need the responsible manager and/ or the close out manager and/ or admin access role(s)

  4. Educate general end users

  5.  

    • Anyone can raise an issues with the Process category however only those with the newly created Access role can view them

    •  

      • This means even the person raising it won’t be able to view it once it’s created if they don’t have the permission

    • It means the end user MUST select a responsible manager that has the newly created role

    •  

      • Only the responsible manager with the access role will be able to view them. If an end user selects someone as the responsible manager who doesn’t have the permission, they will still get the associated notification but they won’t be able to view the issue

    • Only those with the new Access role will be able to view, edit and report on these issues

Note this functionality can also be applied to the 'Drug and Alcohol' incident category.

Refer to the Lucidity Access user guide for more information.

My Incidents appear to have lost Actions associated to them. How can I avoid this?

On occasion, when creating and saving a high number of actions (more than 50) associated to an incident/ inspection/ audit, the application and browser may not keep track of them and some will appear to be missing when the page is reloaded or viewed later.
Though the actions appear to be lost, behind the scenes they still exist in the database. The reason they appear to be missing is that they have become disassociated with the incident.

There can be a number of reasons for this to occur, but primarily we have seen it caused by poor internet performance or browser limits.

Therefore, our recommendation is to limit the number of actions associated to an incident to no more than 50.

We are working on improving the efficiency with which the Incident save process occurs, so that it can support connections to more actions.