Overview

Lucidity Incident is a centralised system for managing issues according to their type and nature of risk. It has a database and built-in workflow, enabling consistency in the way issues are managed across the organisation.

Non-conformance, incidents, improvement opportunities, customer complaints and hazards are tracked and managed by category and area within the organisation.

The action management system enables nominated managers to allocate responsibility to individuals to carry out certain tasks (investigations, preventative and corrective measures), meaning the current status of each issue can be tracked and reported.

Audits are managed via their own dedicated register, with links to non-conformance, improvement opportunities and fully integrated action management.

The Lucidity App provides a mobile platform for reporting incidents and hazards. Report whether online or out of range. Full access to the mobile device camera for seamlessly attaching photos. Search for 'Lucidity Software' on the Apple and Google Play stores.

Benefits of Lucidity Incident include:

Report, investigate, analyse and manage all issue types in one centralised location
A flexible suite of incident categories and forms enables tailoring to specific organisational needs
Built-in workflow, ensuring appropriate approval levels and sign-off
Traceability of information, decision-making and accountability protocols
Audit management including linked action, non-conformance and improvement opportunities

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CAUSAL ANALYSIS (Investigation)	REPORTS	MEETINGS
INTRODUCTION	INCIDENT ACCESS ROLES	NAVIGATION
ISSUES WORKFLOW & NOTIFICATIONS	ADD NEW ISSUE	LIST ISSUES (Issues Register)
STATISTICS	INJURY FREQUENCY CALCULATIONS	AUDITS
REGULATORY NOTIFICATIONS	ACTIONS	DASHBOARD
SETTINGS	FAQs	KPI SUMMARY (Legacy Item)

Lucidity Software Shared Features & Tips
These links may be useful for system-wide Lucidity features relevant to this Module
My Actions	Create and manage tasks for team members
Column Configuration	Control the columns that are displayed on the list page(s) within each application (Admin only)
Dashboard Configuration	Create and configure Dashboard(s)
My Emails	Have Lucidity automatically email reports on a schedule
My Filters	Create and manage filters for easy reporting
Uploading Files	Detailed instructions on how to upload files
Using Lucidity to Manage Contractor Onboarding	Work instructions to manage contractor onboarding

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